Last updated: June 2026
These Terms & Conditions govern your use of the Masana website (masana.ae) and any orders you place with us. By using the site or ordering, you agree to these terms.
Orders
All orders are subject to acceptance and availability. We aim to prepare your food fresh and accurately; if an item is unavailable we will contact you or offer a suitable alternative. Prices and menu items may change without notice.
Pricing & payment
Prices are listed in UAE Dirhams (AED) and, where applicable, include VAT. Payment is taken through our ordering or delivery partners. We are not responsible for fees charged by third-party platforms.
Delivery & pickup
Delivery is available to selected areas in Sharjah and Dubai, and times are estimates that may vary with demand, weather and traffic. For pickup, please collect your order promptly so it stays at its best.
Cancellations & refunds
Because food is prepared fresh to order, cancellations may not be possible once preparation has begun. If something is wrong with your order, contact us as soon as possible and we will make it right.
Allergens
Our food is prepared in our restaurant, which handles allergens including gluten, dairy, eggs, sesame, nuts and soy. We cannot guarantee any item is free from traces of allergens. If you have an allergy, please tell us before ordering.
Intellectual property
The Masana name, logo, content and images on this site are our property and may not be used without permission.
Liability
To the extent permitted by law, Masana is not liable for indirect or incidental losses arising from use of the site or our products. Nothing in these terms limits liability that cannot be limited under applicable law.
Contact
Questions about these terms? Email hello@masana.ae or visit our Contact page. These terms are governed by the laws of the United Arab Emirates.
These terms are a starting template and not legal advice. Please have them reviewed by a qualified professional for your business.